Louisa Wiwin
About Louisa Wiwin
Louisa Wiwin is the Service Desk Team Leader APAC at SiteMinder, where she has worked since 2019. With a background in hospitality management and extensive experience in customer service, she has held various roles in the industry, including positions at Mirvac and SiteMinder.
Current Role at SiteMinder
Louisa Wiwin serves as the Service Desk Team Leader APAC at SiteMinder, a position she has held since 2019. In this role, she oversees the service desk operations for the Asia-Pacific region, ensuring that customer service standards align with the company's vision. Her responsibilities include managing a team, enhancing service delivery, and implementing strategic initiatives to improve customer satisfaction.
Previous Experience at SiteMinder
Prior to her current role, Louisa Wiwin worked at SiteMinder as a Service Desk Analyst from 2018 to 2019. During this year, she contributed to the service desk operations in Sydney, Australia, providing technical support and assistance to clients. Her experience in this position laid the foundation for her advancement to team leader.
Experience at Mirvac
Louisa Wiwin worked at Mirvac as a Central Reservation Associate from 2007 to 2010 in North Sydney. Over the course of three years, she was responsible for managing reservations and providing customer support, which enhanced her skills in customer service and operations within the hospitality sector.
Education and Qualifications
Louisa Wiwin holds a Bachelor's degree in Hotel Management from STP Bali, where she studied from 1992 to 1997. Additionally, she completed a Certificate IV in Hospitality Administration/Management at Hostec from 2010 to 2011. She also pursued further studies at the Australian College of Professional, enhancing her knowledge and skills in the hospitality industry.
Background in Hospitality and Customer Service
Louisa Wiwin has a strong background in sales and marketing within the hospitality industry. Her proven track record includes aligning with company vision through customer service excellence. She demonstrates a high level of professionalism and strategic customer service skills, contributing to her effectiveness in her current role and previous positions.