Madeline Hoff
About Madeline Hoff
Madeline Hoff is the Enterprise Onboarding Lead at SiteMinder, where she ensures visibility of sales funnel groups and adherence to processes. With extensive experience in onboarding and integration roles, she serves as a subject matter expert on the Multi-Property product and manages client implementations.
Work at SiteMinder
Madeline Hoff has been serving as the Enterprise Onboarding Lead at SiteMinder since 2021. In this role, she ensures visibility of groups in the sales funnel and adherence to established processes and acceptance criteria. She coordinates the implementation of SiteMinder solutions for Enterprise customers, collaborating with various teams including Enterprise Sales and Premium Support. Prior to her current position, she held multiple roles at SiteMinder, including Senior Enterprise Integrations Analyst, Customer Onboarding Specialist, and PMS Integrations Analyst.
Education and Expertise
Madeline Hoff earned a Bachelor's degree in Marketing from Midwestern State University, where she studied from 2011 to 2016. Her educational background supports her expertise in yield, distribution, and revenue management best practices, particularly as a subject matter expert on the SiteMinder Multi-Property product. This knowledge is integral to her role in advising clients and ensuring successful onboarding.
Background
Before joining SiteMinder, Madeline Hoff worked in various sales and management roles. She was a Sales Manager at Victoria's Secret from 2014 to 2017, where she developed her leadership and customer service skills. Additionally, she held positions as Sales Lead at Pier 1 Imports and as a Sales Development Representative at SiteMinder, gaining experience in customer interactions and sales processes.
Achievements
Throughout her career at SiteMinder, Madeline Hoff has played a crucial role in the onboarding process for Enterprise customers. She acts as a project manager and serves as the key point of contact for clients until their transition to Premium Support. Her commitment to ensuring successful implementations reflects her dedication to enhancing customer experiences and operational efficiency.