Martin Gallardo
About Martin Gallardo
Martin Gallardo is a Billing/Collections/AR Specialist with extensive experience in financial systems and customer service. He has consistently exceeded cash collection targets and has worked in various roles within the finance and technical support sectors since 2014.
Work at SiteMinder
Martin Gallardo has been employed at SiteMinder since 2019, currently holding the position of Billing/Collections/AR Specialist. In this role, he consistently surpasses a team cash collection target of $1.7-$2 million each month, particularly notable since the onset of the Coronavirus pandemic. Prior to his current role, he worked as a Bi-Lingual Service Desk Analyst at SiteMinder from 2016 to 2019. His experience at SiteMinder demonstrates his expertise in billing and collections within the technology sector.
Education and Expertise
Martin Gallardo studied Accounting at North Central Texas College from 2017 to 2019, achieving Sophomore status. He also pursued studies in Accounting and Finance at Dallas College North Lake Campus from 2014 to 2020. His educational background provides a solid foundation for his work in billing and collections, where he utilizes his knowledge of financial systems and processes.
Background in Customer Service and Technical Support
Before joining SiteMinder, Martin Gallardo gained valuable experience in customer service and technical support. He worked at AAA as a Customer Service Representative from 2014 to 2015 in Coppell, Texas, and at ADT as a Technical Support representative from 2015 to 2016. These roles helped him develop strong communication skills and a customer-focused approach.
Proficiency in Financial Systems
Martin Gallardo is proficient in a variety of financial and billing systems, including SalesForce, Zuora, Adyen, GoCardless, Paypal, Chase Orbital, and SVB Bank. His expertise extends to processing weekly and monthly reconciliations for various payment methods, such as Wire payments, ACH Payments, Paypal, and Checks. This proficiency supports his effectiveness in managing billing and accounts receivable.
Achievements in Billing and Collections
In his role as Billing/Collections/AR Specialist, Martin Gallardo successfully resolves over 200 billing and accounts receivable cases each month. His work emphasizes attention to detail, which contributes to his ability to meet and exceed cash collection targets consistently. His achievements reflect a strong commitment to operational excellence in financial management.