Maru Pentecostes Valenzuela
About Maru Pentecostes Valenzuela
Maru Pentecostes Valenzuela serves as the Director of Onboarding and Customer Success at SiteMinder, where he has worked since 2023. He holds a Bachelor of Science in Tourism and Travel Services Management from the University of the Philippines and has previous experience in operations and team leadership roles.
Work at SiteMinder
Maru Pentecostes Valenzuela serves as the Director of Onboarding & Customer Success at SiteMinder. She has been in this role since 2023, contributing to the company's efforts in enhancing customer experiences and ensuring successful onboarding processes. Her position is based in Manila, National Capital Region, Philippines, and operates in a hybrid work environment.
Previous Experience at Support Services Group - APAC
Prior to her current role, Valenzuela worked at Support Services Group - APAC as the Director of Operations from 2021 to 2023. In this position, she managed operational strategies and team performance, focusing on improving service delivery and operational efficiency within the organization.
Career at PCCW Teleservices
Valenzuela has extensive experience in team leadership, having worked at PCCW Teleservices as a Team Lead from 2013 to 2019. During her six years in this role, she was responsible for overseeing team operations and ensuring that performance targets were met.
Education and Expertise
Maru Pentecostes Valenzuela earned her Bachelor of Science degree in Tourism and Travel Services Management from the University of the Philippines. She studied there from 2005 to 2009, gaining foundational knowledge and skills relevant to her career in customer success and operations management.