Michael Connerley
About Michael Connerley
Michael Connerley is a Customer Success Manager at SiteMinder in Sydney, Australia, where he has worked since 2013. He has a background in Risk Management, Insurance, and Financial Planning from Mississippi State University and has experience in client services and team training.
Work at SiteMinder
Michael Connerley has been employed at SiteMinder since 2013, serving as a Customer Success Manager. In this role, he collaborates closely with Sales and Support Managers to facilitate a seamless transition for customers and colleagues. His responsibilities include ensuring customer satisfaction and enhancing the overall client experience. He has also worked with the People and Culture Team to create training courses and materials aimed at improving the onboarding process for new team members.
Education and Expertise
Michael Connerley earned his Bachelor’s Degree in Risk Management, Insurance, and Financial Planning from Mississippi State University - College of Business and Industry. His studies took place from 2003 to 2006, providing him with a strong foundation in financial principles and risk assessment. This educational background supports his current role in customer success, where understanding client needs and financial implications is crucial.
Background
Before joining SiteMinder, Michael Connerley worked as a Client Service Manager at Ameriprise Financial Services, Inc. from 2007 to 2011. His experience in client service roles has equipped him with skills in customer relationship management and service delivery. He has a history of implementing strategies to enhance operational efficiency, including the establishment of an outsourcing office in the Philippines to improve team performance.
Achievements
Michael Connerley has successfully implemented the setup of an outsourcing office in the Philippines, which aimed to improve efficiency across teams. This initiative reflects his commitment to optimizing operations and enhancing service delivery within his organizations. His collaborative efforts with various teams at SiteMinder further demonstrate his focus on achieving customer success and operational excellence.