Molly Mc Keefer
About Molly Mc Keefer
Molly Mc Keefer serves as the Sales Program Director at SiteMinder, where she has worked since 2015. She has a diverse background in various industries and specializes in customer communication management and quality assurance.
Work at SiteMinder
Molly Mc Keefer has served as the Sales Program Director at SiteMinder since 2015. In this role, she has led various initiatives, including CRM redesign projects that emphasize user acceptance testing and implementation. Her responsibilities also include conducting volume analysis and workforce planning to enhance internal processes. Mc Keefer's tenure at SiteMinder has spanned over nine years, during which she has contributed to optimizing customer communication management and quality assurance management.
Previous Experience at Dealertrack Technologies
Before joining SiteMinder, Molly Mc Keefer worked as an Implementation Specialist at Dealertrack Technologies from 2013 to 2015. In this position, she focused on managing customer implementations and ensuring successful project outcomes. Her experience at Dealertrack Technologies provided her with a foundation in customer service and sales, which she has built upon in her subsequent roles.
Education and Expertise
Molly Mc Keefer holds a Bachelor of Science (B.S.) degree in Public Relations, Advertising, and Strategic Communication from Texas Christian University. Her educational background complements her extensive expertise in training and development, particularly in fostering collaboration among geographically diverse teams. Mc Keefer specializes in managing and aligning global processes, leveraging her knowledge across various industries.
Diverse Industry Background
Molly Mc Keefer has a diverse professional background that spans multiple industries, including SaaS, tourism and travel, hospitality, technology, automotive, marketing, customer service, and sales. This varied experience has equipped her with a broad understanding of different market dynamics and customer needs, enabling her to implement effective strategies in her current and previous roles.
Global Process Management
Molly Mc Keefer has extensive experience in managing and aligning global processes across multiple continents, including Australia, the Americas, Europe, the Middle East, Asia, and Africa. Her ability to develop and implement technology and tool strategies has enhanced service and process design, contributing to improved operational efficiency in her roles.