Naveen Thiagarajan
About Naveen Thiagarajan
Naveen Thiagarajan is the Director of CRM Operations at SiteMinder, where he has worked since 2019. He has extensive experience in project and program management, particularly in Salesforce delivery for large retailers and government clients.
Current Role at SiteMinder
Naveen Thiagarajan serves as the Director of CRM Operations at SiteMinder, a position he has held since 2019. In this role, he oversees the CRM operations, focusing on enhancing customer relationship management strategies and implementations. His expertise in Salesforce delivery is instrumental in driving the company's initiatives in this area.
Previous Experience in CRM and Project Management
Prior to his current role, Naveen worked at Woolworths Supermarkets as an IT Project Manager through Cognizant from 2013 to 2017. He also held positions at Tquila ANZ as an IT Program Manager and Delivery Manager/Scrum Master for Salesforce Practice in 2018. His experience includes managing complex projects and leading teams in delivering Salesforce solutions.
Educational Background
Naveen holds a Bachelor of Engineering (B.E.) in Electronics and Instrumentation from Anna University, where he studied from 2003 to 2007. He furthered his education by obtaining a Master’s Degree in International Business from Grenoble Ecole de Management, completing his studies from 2009 to 2011.
Expertise in Salesforce and Project Management
Naveen possesses extensive expertise in delivering complex solutions across multiple Salesforce clouds, including CPQ and FSL. He has over five years of experience in project and program management, particularly in Salesforce delivery for large retailers and government clients. His skills also encompass IT procurement management, proposal writing, and financial modeling.
Certifications and Professional Development
Naveen is certified as a Project Management Professional (PMP) and a Scrum Master (CSM). These certifications reflect his strong foundation in project management methodologies and his commitment to professional development. He has also led organizational Agile transformation initiatives and continuous process improvement efforts.