Nicki Araghi
About Nicki Araghi
Nicki Araghi is the Director of Shared Services at SiteMinder, a position she has held since 2022. She has extensive experience in customer onboarding and management, having worked in various roles at SiteMinder and Rockend over the past several years.
Current Role at SiteMinder
Nicki Araghi currently serves as the Director of Shared Services at SiteMinder, a position held since 2022. In this role, she oversees various operational functions to enhance service delivery and efficiency within the organization. Her leadership is focused on optimizing shared services to support the company's strategic objectives.
Previous Experience at SiteMinder
Nicki held multiple roles at SiteMinder prior to her current position. She served as the Director of Onboarding APAC from 2020 to 2021, where she was responsible for managing the onboarding process for clients in the Asia-Pacific region. Additionally, she worked as the Customer Onboarding Manager APAC from 2018 to 2020, contributing to the customer experience and integration processes.
Background in Customer Services at Rockend
Nicki Araghi has extensive experience in customer services, particularly during her tenure at Rockend. She worked as the Customer Insights and Improvement Manager for 7 months in 2017, focusing on enhancing customer satisfaction. Prior to that, she held several roles, including Client Services Team Lead from 2011 to 2015 and Head of Professional Services from 2015 to 2017, where she led teams to improve service delivery.
Educational Background
Nicki studied at Oxford Brookes University, where she earned a Bachelor of Engineering (B.Eng.) in Electrical & Electronic Engineering from 1989 to 1992. This educational foundation has contributed to her analytical skills and technical knowledge, which she applies in her professional roles.
Volunteer Work at Primary Ethics
In addition to her professional roles, Nicki has been a Volunteer Primary Ethics Teacher at Primary Ethics since 2021. This position involves teaching ethics to primary school students in Sydney, New South Wales, Australia, reflecting her commitment to community engagement and education.