Nuttaporn Chimnakpan
About Nuttaporn Chimnakpan
Nuttaporn Chimnakpan is an Operations Project Coordinator based in Sydney, Australia, with a background in service desk analysis and customer experience improvement. She has a strong educational foundation in commerce and business administration from Macquarie University.
Current Role as Operations Project Coordinator
Nuttaporn Chimnakpan currently serves as an Operations Project Coordinator at SiteMinder, a position held since 2022 in Sydney, New South Wales, Australia. In this role, she leads improvement initiatives aimed at enhancing customer experience by reviewing operational practices and processes throughout the customer journey. She acts as an organizational change and communication champion, ensuring that changes are effectively adopted and sustained within the organization.
Experience at SiteMinder
Nuttaporn Chimnakpan previously worked at SiteMinder as a Service Desk Analyst from 2019 to 2022. During her tenure, she facilitated the transition to DialPad from the traditional telephone system, conducting User Acceptance Testing (UAT) and providing comprehensive feedback to DialPad. Her work contributed to the improvement of communication systems within the organization.
Previous Employment History
Before her role at SiteMinder, Nuttaporn worked as a Waitress at Café Quince for 11 months in 2018 to 2019. She also served as a Receptionist at Thai Massage from 2016 to 2019 for three years. These positions provided her with valuable customer service experience and operational insights.
Education and Qualifications
Nuttaporn Chimnakpan studied at Macquarie University, where she achieved a Diploma of Accounting, Commerce and Business Administration from 2016 to 2017. She further pursued a Bachelor of Commerce (BCom) in International Business from 2017 to 2019. Her educational background supports her analytical and operational capabilities in her current role.
Skills in Training and Analysis
In her current position, Nuttaporn creates and delivers bespoke training and training plans for improvement projects. She collaborates with training leads to refine content and methodology. Additionally, she provides high-level analysis of baselines, data, and trends to inform decisions for business leaders, showcasing her analytical skills and commitment to operational excellence.