Paul Castanos Crary
About Paul Castanos Crary
Paul Castanos Crary is an experienced onboarding specialist with a background in customer support and sales. He has worked for various companies across multiple countries, including Flipdish and Apple, and holds educational qualifications from Tecnológico De Monterrey and Uadeo Universidad Autónoma De Occidente.
Work at SiteMinder
Paul Castanos Crary has been employed at SiteMinder as an Onboarding Specialist since 2019. In this role, he is responsible for facilitating the onboarding process for new clients, ensuring they understand and effectively utilize SiteMinder's services. His position involves direct interaction with clients to provide support and guidance, contributing to a smooth transition and integration into the platform.
Current Role at Apple
Since 2017, Paul has worked at Apple as an Enterprise Administrator Advisor. His responsibilities include providing technical support and assistance to enterprise clients, addressing their needs, and ensuring customer satisfaction. This role requires a strong understanding of Apple's products and services, as well as effective communication skills to assist clients in navigating their enterprise solutions.
Previous Experience in Customer Support
Prior to his current roles, Paul worked at Flipdish as a Customer Support Specialist starting in 2020. His experience also includes positions at Next Contact and Contact-us Contact Center, where he served as a Sales Representative and Technician Support and Customer Service Representative, respectively. These roles provided him with a solid foundation in customer service and technical support.
Education and Training
Paul studied at Tecnológico De Monterrey, where he gained foundational knowledge that supports his professional roles. He also attended Tec Milenio Culiacan for high school and spent a year studying Psychology at Uadeo Universidad Autónoma De Occidente. His educational background contributes to his skills in communication and understanding client needs.
Career Development in Switzerland
Paul has experience working in Switzerland, where he held positions at Franke as a Production Control Planner and later as a Sales Coordinator and Customer Service and Order Management specialist. These roles involved planning and coordinating production processes and managing customer service operations, enhancing his expertise in operational management and client relations.