Paweena Somton
About Paweena Somton
Paweena Somton is a Customer Onboarding Specialist at SiteMinder, where she has worked since 2023. She has a background in customer solutions and experience in the hospitality sector, having previously held various roles at Agoda.
Work at SiteMinder
Paweena Somton has been employed at SiteMinder as a Customer Onboarding Specialist since 2023. In this role, she is responsible for qualifying customer requirements and preparing them for the implementation of core products. She conducts training sessions via Zoom to ensure customers effectively utilize SiteMinder products. Additionally, she communicates the company's support procedures to enhance overall customer satisfaction.
Previous Experience at SiteMinder
Before her current position, Paweena Somton worked at SiteMinder as a Customer Solutions Consultant from 2022 to 2023. In this capacity, she focused on understanding customer needs and facilitating the onboarding process for new clients. Her experience in this role contributed to her skills in customer engagement and support.
Experience at Agoda
Paweena Somton has a background in various roles at Agoda. She served as a Customer Experience Specialist from 2018 to 2020, where she focused on improving customer interactions. Following this, she worked as a Partner Development Specialist from 2020 to 2021, contributing to the development of partnerships. Additionally, she was a CEG Thai Team Recruitment Intern in 2019 for seven months, gaining valuable insights into recruitment processes.
Education and Expertise
Paweena Somton earned a Bachelor's degree in Southeast Asian Studies from Thammasat University, studying from 2014 to 2018. Her academic background provides her with a strong foundation in regional studies, which complements her professional experience in customer service and onboarding roles.