Penny Stoop
About Penny Stoop
Penny Stoop is a Product Specialist at SiteMinder, where she has worked since 2021. She has extensive experience in customer service and expertise in channel configuration and web-related products.
Current Role as Product Specialist
Penny Stoop currently serves as a Product Specialist at SiteMinder, a position she has held since 2021. In this role, she utilizes her extensive knowledge of channel configuration, HTML/XML, and web-related products to enhance product offerings. Her responsibilities include collaborating with teams to ensure the successful implementation of products and services, as well as providing support to clients.
Experience at SiteMinder
Penny Stoop has a significant history with SiteMinder, having worked in various roles since 2014. She began as a Training and Implementation Analyst from 2014 to 2016, followed by a position as a Specialist Services Consultant from 2016 to 2018. She then advanced to Senior Specialist Services Consultant from 2018 to 2021. Her tenure at SiteMinder has equipped her with a comprehensive understanding of the company's products and customer needs.
Educational Background in Hospitality Management
Penny Stoop studied at TAFE NSW, where she focused on Hospitality Administration/Management from 2004 to 2006. She achieved a qualification in Hospitality Management, which has contributed to her expertise in customer service within the hospitality industry. This educational background supports her current role and enhances her ability to understand client requirements in the travel sector.
Previous Experience in Customer Service
Before her roles at SiteMinder, Penny Stoop worked as a Customer Service Representative at BlueLink International Australia from 2011 to 2014. This experience, combined with her strong background in customer service across hotels, retail, and airlines, has developed her skills in relationship building and effective communication. She is recognized for her reliability and qualifications in customer interactions.
Expertise in Travel and Thailand
Penny Stoop is recognized as a Thailand travel expert, indicating her deep knowledge of travel-related services and destinations in Thailand. This expertise complements her professional background and enhances her ability to provide informed recommendations and support to clients in the travel industry.