Raquel Cambi
About Raquel Cambi
Raquel Cambi is a Customer Success Manager EMEA at SiteMinder, where she leads a multilingual team and presents quarterly results to executives. She has extensive experience in customer success and business analysis, having worked in various roles across multiple companies in both the UK and Brazil.
Current Role at SiteMinder
Raquel Cambi currently serves as the Customer Success Manager EMEA (Team Manager) at SiteMinder. She has held this position since 2018, managing a multilingual team of seven customer success advisors. Her team is responsible for retaining over 13,000 customers across the EMEA region. In her role, she prepares and presents quarterly results to SiteMinder's C-level executives during internal Quarterly Business Reviews, ensuring alignment with the company's strategic goals.
Previous Experience at SiteMinder
Raquel Cambi has extensive experience at SiteMinder, having worked in various roles since 2015. She began as a Service Desk Analyst EMEA, then progressed to Senior Service Desk Analyst in 2016. In 2017, she became a Senior Customer Success Advisor and later served as a Group Consultant for VIP Hotel Groups and Partners. Her tenure at SiteMinder spans over three years, during which she developed a deep understanding of customer success strategies in the hospitality technology sector.
Professional Background
Before joining SiteMinder, Raquel Cambi worked at Meta Tecnologia as a Marketing Business Analyst from 2011 to 2014. She also held the position of Business Development Manager at HSBC in 2010. Her early career included roles as a Business Assistant and Marketing Analyst at Exactus Software Ltda from 2008 to 2010. This diverse background has equipped her with a strong foundation in customer relations and business development.
Education and Qualifications
Raquel Cambi holds a Bachelor's degree in Economics from UEL - Universidade Estadual de Londrina, which she completed from 2004 to 2008. She furthered her education with a Master of Business Administration (MBA) in Business Management from Fundação Getulio Vargas (FGV), studying from 2012 to 2014. Additionally, she achieved a Post-Graduation in Finance and Controlling from Pontifícia Universidade Católica do Paraná (PUC-PR) from 2009 to 2010.