Sam R.
About Sam R.
Sam R. is a Senior Service Desk Analyst currently working at SiteMinder in Sydney, Australia. He has a background in engineering, having studied Civil Engineering and later earning a Bachelor of Engineering in Mechatronics, Robotics, and Automation Engineering.
Current Role at SiteMinder
Sam R. currently holds the position of Senior Service Desk Analyst at SiteMinder, a role he has occupied since 2019. Based in Sydney, New South Wales, Australia, he is responsible for providing technical support and ensuring efficient service delivery within the organization. His experience in this position contributes to the overall effectiveness of the service desk operations.
Previous Experience at SiteMinder
Before becoming a Senior Service Desk Analyst, Sam R. worked at SiteMinder as a Service Desk Analyst from 2018 to 2019. In this role, he was involved in troubleshooting and resolving technical issues for users, enhancing the support experience for clients and staff alike.
Experience at Turbo Air Pty Ltd
Sam R. served as the Technical Services Manager at Turbo Air Pty Ltd from 2017 to 2018. His responsibilities included overseeing technical operations and ensuring the delivery of quality service in the organization. This role provided him with valuable experience in managing technical teams and projects.
Background in Engineering
Sam R. has a solid educational background in engineering. He studied Civil Engineering at King Mongkut's University of Technology North Bangkok from 2003 to 2006, achieving a high school diploma. He later pursued a Bachelor of Engineering in Mechatronics, Robotics, and Automation Engineering at Macquarie University from 2012 to 2015.
Experience as Electrical Engineer
Prior to his roles in technical support, Sam R. worked as an Electrical Engineer at the Electricity Generating Authority of Thailand from 2015 to 2017. In this position, he applied his engineering skills to support electrical systems and projects, contributing to the organization's operational goals.