Sara Almeida
About Sara Almeida
Sara Almeida is a Service Desk Analyst at Siteminder in Australia, where she has worked since 2016. She specializes in using Salesforce CRM for issue logging and provides multilingual technical support to a diverse customer base.
Work at SiteMinder
Sara Almeida has been employed at SiteMinder as a Service Desk Analyst since 2016. In this role, she provides technical support and manages customer inquiries, ensuring adherence to service level agreements. Her responsibilities include logging issues accurately using the Salesforce CRM system and escalating unresolved cases to the Level 2 Service Desk Team when necessary.
Education and Expertise
Sara Almeida studied Travel Services Management and Tourism at Universidade Lusófona De Humanidades E Tecnologias from 2009 to 2012. This educational background has equipped her with knowledge relevant to the tourism industry, which complements her role in providing technical support at SiteMinder.
Technical Support Skills
In her position, Sara Almeida utilizes the Salesforce CRM system for effective issue logging and case management. She provides technical support in multiple languages, which enhances communication with a diverse customer base. This skill set allows her to address customer needs efficiently and effectively.
Issue Management and Escalation
Sara Almeida ensures timely escalation of unresolved issues to the Level 2 Service Desk Team. By adhering to customer service level agreements, she plays a critical role in maintaining service quality and customer satisfaction within her technical support responsibilities.