Seth Torres
About Seth Torres
Seth Torres serves as the Global Customer Operations Manager at SiteMinder, a position he has held since 2018. He has a diverse professional background, including roles in client applications, SEO analysis, and content development, along with experience in the hospitality industry.
Work at SiteMinder
Seth Torres has been serving as the Global Customer Operations Manager at SiteMinder since 2018. In this role, he oversees customer operations on a global scale, ensuring that client needs are met effectively. His responsibilities include managing customer support processes and enhancing customer satisfaction. He operates within the Dallas-Fort Worth Metroplex, contributing to SiteMinder's mission of providing innovative solutions for the hospitality industry.
Previous Experience in Customer Operations
Prior to his current role, Seth Torres worked at ACTIVE Network as a Client Application Specialist from 2017 to 2018. In this position, he focused on client applications, providing support and ensuring a seamless user experience. His earlier experience includes a two-year tenure at Website Technologies Inc, where he held multiple roles including SEO Analyst, UX Moderator, and Content Development Manager from 2014 to 2016. This diverse background has equipped him with a broad skill set in customer operations and digital marketing.
Educational Background
Seth Torres holds a Bachelor of Arts (B.A.) in Psychology and Political Science from Austin College, which he completed in 2014. He also studied at the University of Texas at Arlington, where he earned a Bachelor of Science in Nursing (BSN) from 2016 to 2018. His educational journey began at Pottsboro High School, where he completed his studies from 2003 to 2007.
Early Career Experience
Before entering the technology and customer operations sectors, Seth Torres worked as a Bartender at Buffalo Wild Wings from 2011 to 2014 in Sherman, Texas. He also gained administrative experience as a File Clerk at Wright Abshire, Attorneys from 2008 to 2010 in Bellaire, Texas. These roles provided him with foundational skills in customer service and office management.