Shayla Tran
About Shayla Tran
Shayla Tran is a Senior Customer Onboarding Specialist at SiteMinder, where she has worked since 2020. With over seven years of experience in customer service and relationship management, she has held various roles within the company and in the hospitality sector.
Work at SiteMinder
Shayla Tran has been employed at SiteMinder since 2018, progressing through various roles. She currently holds the position of Senior Customer Onboarding Specialist, a role she has occupied since 2020. Prior to this, she served as an Enterprise Onboarding Specialist for ten months and as a Customer Onboarding Specialist for one year. During her tenure, she has focused on enhancing customer experiences and facilitating smooth onboarding processes for clients.
Education and Expertise
Shayla Tran earned a Bachelor of Tourism Management from the University of Technology, Sydney, where she studied from 2011 to 2013. Her educational background supports her extensive experience in the hospitality and tourism sectors. She possesses over seven years of experience in managing relationships within hotels, corporate environments, and B2B interactions.
Background
Before joining SiteMinder, Shayla held several positions in the hospitality and service industries. She worked as a Food and Beverage Attendant at The Star Sydney from 2012 to 2015 and later as a Senior Reservation Services Administrator at the same establishment until 2018. Her experience also includes a role as a Medical Receptionist at EYE ASSOCIATES LTD and as an Executive Assistant at NSW Business Chamber.
Skills and Capabilities
Shayla Tran demonstrates a range of skills that enhance her professional capabilities. She is proficient in detailed administration, relationship management, and marketing. Her ability to prioritize tasks and deliver high-quality service is evident in her work, where she focuses on creating positive experiences for clients. She is skilled in various communication channels, including phone, face-to-face interactions, chat, and email.
Interests and Personal Attributes
Shayla describes herself as a passionate learner who enjoys meeting new people. Her personal interests include hiking, practicing yoga, traveling, and exploring new dining experiences. These interests reflect her enthusiasm for engaging with diverse environments and cultures.