Sherin Lafta
About Sherin Lafta
Sherin Lafta is a Customer Solutions Consultant at SiteMinder, specializing in Italian. With over a decade of experience in customer service, she has held various roles in administration and communication, including positions at King's College London and Apple.
Work at SiteMinder
Sherin Lafta has been employed at SiteMinder as a Customer Solutions Consultant - Italian since 2021. In this role, she utilizes her fluency in Italian to enhance customer interactions and provide tailored solutions. Her responsibilities include addressing customer inquiries, resolving issues, and ensuring client satisfaction. Sherin's extensive experience in customer service contributes to her effectiveness in this position.
Previous Experience
Prior to her current role, Sherin Lafta held various positions that contributed to her expertise in customer service and administration. She worked as a Higher Education Administrator at King's College London for two months in 2021. Additionally, she served as a Switchboard Operator/Receptionist at Qatar Medical Office London from 2014 to 2015 and as a Data Researcher at Apple from 2018 to 2019. Her diverse background includes a hybrid role at EF Education First from 2015 to 2018.
Education and Expertise
Sherin Lafta earned a Bachelor's Degree in Tourism Management from the University of Greenwich, studying from 2006 to 2009. She also achieved A Levels in Travel and Tourism at Westminster Kingsway College in 2006. Furthering her education, she obtained a Graduate Diploma in Archaeology from UCL in 2012. This educational background supports her professional roles, particularly in customer service and administrative functions.
Communication Skills
Sherin Lafta possesses outstanding verbal and written communication skills, which are essential in her role as a Customer Solutions Consultant. These skills enable her to foster relationships with both internal and external stakeholders effectively. Her ability to communicate clearly and efficiently enhances her interactions with customers and colleagues alike.