Sinéad Dunning
About Sinéad Dunning
Sinéad Dunning is a Customer Training & Onboarding Specialist at SiteMinder, where she has worked since 2019 in Galway, Ireland. She is fluent in French and English and has a background in customer support and advocacy, primarily with Wayfair.
Work at SiteMinder
Sinéad Dunning has been employed at SiteMinder since 2019 as a Customer Training & Onboarding Specialist, focusing on both French and English communication. Based in Galway, Ireland, she is responsible for setting up and configuring SiteMinder's software for customers. Her role includes ensuring seamless integration and functionality tailored to individual business needs. Dunning manages daily caseloads to facilitate customer progress through the onboarding lifecycle, contributing to the conversion of trial users to paying customers.
Previous Experience at Wayfair
Prior to her role at SiteMinder, Sinéad Dunning held various positions at Wayfair. She served as Customer Advocacy Team Lead from 2018 to 2019, and as Manager of Specialised Customer Support for five months in 2019. Dunning also worked as a Customer Advocate from 2016 to 2017 and as a Customer Advocate Specialist from 2017 to 2018, both roles based in Galway. Her experience at Wayfair included a position as a Sales Consultant from 2015 to 2016.
Education and Expertise
Sinéad Dunning earned her Master’s Degree in Advanced Language Skills with French: Translation and Subtitling from the National University of Ireland, Galway, completing her studies from 2014 to 2015. She also holds a Bachelor’s Degree of International Arts, with a focus on French Language and Literature and Geography, obtained from the same institution between 2010 and 2014. Her educational background supports her fluency in both French and English, enhancing her effectiveness in customer training and communication.
Customer Service Skills
Sinéad Dunning is skilled in proactively addressing and resolving customer issues before they escalate. Her approach maintains high levels of customer satisfaction and loyalty. In her current role, she utilizes her expertise to ensure that customers receive effective training and support, contributing to their overall experience with SiteMinder's services.