Sira Matrakul
About Sira Matrakul
Sira Matrakul serves as the Global Support Services Manager at SiteMinder, where he has worked since 2016. He has a background in engineering and finance, with previous roles at King Mongkut's University of Technology Thonburi, Vodafone Australia, and YLG Bullion and Futures.
Work at SiteMinder
Sira Matrakul has served as the Global Support Services Manager at SiteMinder since 2016. In this role, she has implemented new processes and managed multiple small projects, collaborating with internal stakeholders in the Software as a Service (SaaS) industry. Her responsibilities include overseeing support services and ensuring efficient operations within the organization.
Previous Experience
Before joining SiteMinder, Sira Matrakul worked at Vodafone Australia as a Customer Service Representative from 2015 to 2016. Prior to that, she was a Financial Services Consultant at YLG Bullion and Futures for five months in 2012. Additionally, she served as a Network Engineer at King Mongkut's University of Technology Thonburi from 2005 to 2010, gaining valuable experience in the Bangkok Metropolitan Area.
Education and Expertise
Sira Matrakul holds a Master of Commerce from The University of Sydney Business School, where she studied Finance, Banking, and Accounting from 2013 to 2014. She also earned a Bachelor of Engineering (B.Eng.) in Computer Engineering from King Mongkut's University of Technology Thonburi, completing her studies from 2004 to 2008. Her educational background supports her expertise in managing digital reporting tools and data analysis.
Skills and Proficiencies
Sira Matrakul is proficient in creating and utilizing digital reporting tools from Salesforce, which aids in data analysis and decision-making processes. She has experience managing overseas outsource teams and maintaining relationships with business partners, highlighting her capability in cross-functional collaboration and stakeholder management.