Tai Lawson
About Tai Lawson
Tai Lawson is a Service Desk Analyst at SiteMinder in Sydney, Australia, where he has worked since 2017. He has previous experience in customer relations and affairs with Singapore Airlines and Air France.
Work at SiteMinder
Tai Lawson has been employed at SiteMinder as a Service Desk Analyst since 2017. In this role, Lawson provides technical support and assistance to clients, ensuring smooth operations and addressing any service-related issues. The position requires strong problem-solving skills and effective communication to facilitate user satisfaction. Lawson's tenure at SiteMinder spans over seven years, contributing to the company's commitment to customer service excellence in the hospitality technology sector.
Previous Experience
Before joining SiteMinder, Tai Lawson worked at Singapore Airlines as a Customer Affairs Officer from 2016 to 2017. In this role, Lawson was responsible for managing customer inquiries and resolving issues related to airline services. Prior to that, Lawson spent five years at Air France as a Customer Relations Officer from 2011 to 2016, where responsibilities included handling customer feedback and ensuring a high level of service. These roles provided Lawson with extensive experience in customer service and support.
Education and Expertise
Tai Lawson holds a Bachelor of Arts degree from Suan Dusit Rajabhat University. This educational background has equipped Lawson with skills in communication and critical thinking, which are essential in the field of customer service and technical support. Additionally, Lawson completed education at Sai Nam Peung School, further contributing to a solid foundation for a career in service-oriented roles.
Background
Tai Lawson has a diverse professional background in customer service and technical support. Lawson's career began in the airline industry, working with major carriers such as Air France and Singapore Airlines. This experience laid the groundwork for a transition to the technology sector at SiteMinder. Lawson's work history reflects a commitment to enhancing customer experiences and resolving service-related challenges.