Tyrone Najduch
About Tyrone Najduch
Tyrone Najduch is an Application Operations Engineer at SiteMinder in Sydney, Australia, where he has worked since 2019. He has a background in IT support and customer service, with previous roles at SiteMinder, Telstra, and PracticeEvolve.
Current Role as Application Operations Engineer
Tyrone Najduch currently serves as an Application Operations Engineer at SiteMinder, a position he has held since 2019. In this role, he is responsible for ensuring the operational stability of applications and services. His expertise in incident management plays a crucial role in maintaining the efficiency of IT services. Najduch's experience in this capacity allows him to effectively address and resolve technical issues that may arise.
Previous Experience at SiteMinder
Tyrone Najduch has a significant history with SiteMinder, having worked there in various capacities. He began as a Service Desk Analyst from 2013 to 2014, where he provided support and assistance to clients. Following this role, he served as an RDX Platform Support Analyst from 2014 to 2017, focusing on platform-related issues. His cumulative experience at SiteMinder spans nearly five years, contributing to his understanding of application operations.
Technical Background and Education
Tyrone Najduch studied System Administration at TAFE NSW, where he achieved a Diploma in Information Technology from 2009 to 2010. This educational background provided him with foundational knowledge in IT systems and operations. Additionally, he completed his high school education at St Marys Senior High School, earning his High School Certificate from 2007 to 2008.
Experience at Telstra and PracticeEvolve
Before joining SiteMinder, Tyrone Najduch worked at Telstra as a Technical Service Specialist (PSTN) from 2010 to 2013. This role involved providing technical support and services related to telecommunications. He also worked at PracticeEvolve, a legal practice management software company, as Application Support from 2017 to 2019. His roles in these organizations contributed to his expertise in customer service and technical support.
Skills and Expertise
Tyrone Najduch possesses strong skills in incident management, which are essential for maintaining operational stability in IT services. He has demonstrated proficiency in customer service, showcasing his ability to communicate effectively and resolve client issues. Additionally, he has expertise in XML, a key skill for managing data interchange formats, which is vital in various IT applications.