Valentina Hernández Ortega
About Valentina Hernández Ortega
Valentina Hernández Ortega is a Technical Support Specialist with a diverse background in hospitality and customer service. She has worked in various roles across Europe and holds multiple degrees in international business and hospitality management.
Current Role at SiteMinder
Valentina Hernández Ortega has been employed at SiteMinder as a Technical Support Specialist since 2021. In this role, she provides technical assistance and support to clients, ensuring that they effectively utilize SiteMinder's products and services. Her responsibilities include troubleshooting issues, guiding users through technical processes, and contributing to customer satisfaction.
Previous Experience in Hospitality
Valentina has a diverse background in the hospitality industry. She served as a Front Office Trainee at Swissôtel Metropole in Geneva for six months in 2014-2015. Additionally, she worked as a Food and Beverage Intern at Disneyland Paris for four months in 2013. Her experience also includes a position as a Receptionist at Village Camps in Switzerland for two months in 2015 and as a Groups & Events Assistant at Hotel Pulitzer Barcelona for eight months from 2017 to 2018.
Educational Background
Valentina holds multiple degrees in hospitality and business management. She studied at the University of Derby, where she earned a Bachelor of Arts in International Business from 2012 to 2016. She also attended Swiss Hotel Management School, achieving a Bachelor's Degree in International Hospitality and Event Management during the same period. Furthermore, she completed a Master's Degree in International Business in Hotel, Resort, and Spa Management at Swiss Hotel Management School from 2016 to 2017. Additionally, she obtained a Teaching English as a Second or Foreign Language certificate from ILAC International College in 2012.
Early Education
Valentina completed her high school education at Colegio Humboldt Caracas, where she earned a Bachelor of Science degree from 1999 to 2011. This foundational education provided her with essential skills and knowledge that contributed to her subsequent studies and career in hospitality and business.