Wincy Leung
About Wincy Leung
Wincy Leung is an Enterprise Onboarding Specialist with expertise in managing reservations and customer needs. She has a background in hospitality management and has worked at SiteMinder since 2020, following a year as a Customer Onboarding Specialist at the same company.
Current Role as Enterprise Onboarding Specialist
Wincy Leung is currently employed as an Enterprise Onboarding Specialist at SiteMinder, a position she has held since 2020. In this role, she focuses on onboarding enterprise clients, ensuring a smooth transition and integration into the SiteMinder platform. Her responsibilities include managing client expectations and providing support throughout the onboarding process.
Previous Experience at SiteMinder
Prior to her current role, Wincy Leung worked at SiteMinder as a Customer Onboarding Specialist from 2019 to 2020. During her year in this position, she was responsible for assisting customers with their onboarding needs, facilitating their understanding of the platform, and addressing any inquiries they had about the services offered.
Education and Expertise in Hospitality Management
Wincy Leung studied at the Blue Mountains International Hotel Management School, where she earned a Bachelor’s degree in Hospitality Management from 2009 to 2011. Her education provided her with a solid foundation in hospitality principles and practices, which she applies in her professional roles. She possesses expertise in managing large reservation calendars and addressing customer special needs.
Skills in Marketing and Collaboration
Wincy Leung utilizes her marketing skills to engage with regular guests during promotional periods through outbound calls. She enjoys collaborating with sales and marketing teams to enhance reservation numbers. Her ability to work effectively with these teams contributes to the overall success of the organization.
Technical Proficiency
Wincy Leung possesses exceptionally strong computer hardware and software skills. This technical proficiency enables her to efficiently manage tasks related to customer onboarding and reservations, ensuring that she can effectively support both clients and internal teams.