Ivan Merino
About Ivan Merino
Ivan Merino serves as the Head of Escalated Support & Community at Skillz Inc. in Los Angeles, California, bringing extensive experience in customer support and community management from various roles in the internet industry.
Work at Skillz
Ivan Merino has been serving as the Head of Escalated Support & Community at Skillz Inc. since 2021. In this role, he is responsible for managing escalated customer support issues and fostering community engagement. His position is based in Los Angeles, California, where he has contributed to enhancing customer experience through effective support strategies.
Previous Experience
Before joining Skillz, Ivan held several significant positions in various companies. He worked as a Branch Manager at Fastenal from 2007 to 2009. He then transitioned to Amazon, where he served as a Customer Service Manager for Digital Media from 2009 to 2013 and later as a Sr. Customer Service Manager for Kindle, Mayday, and Alexa from 2013 to 2014. Ivan also worked at Hulu as a Sr. Operations Manager from 2014 to 2017 and at Acorns as the Sr. Director of Customer Experience from 2017 to 2018. Most recently, he was a Sr. Manager of Customer Experience at Tinder from 2019 to 2020.
Education and Expertise
Ivan Merino studied at Columbia Basin College, where he focused on Business and Project Management, earning an Associate of Arts degree from 2006 to 2008. His educational background complements his extensive experience in customer support operations, where he has developed expertise in coaching and strategy. He emphasizes the importance of leadership development within his teams.
Background in the Internet Industry
Ivan has a demonstrated history of working in the internet industry, which aligns with his current role in escalated support and community management at Skillz. His experience across various tech companies has equipped him with the skills necessary to navigate the complexities of customer support in a digital environment.