Tom Jennings
About Tom Jennings
Tom Jennings is a Product Analyst II specializing in Live Operations at Skillz Inc., where he has worked since 2019. He has a diverse background in customer service and quality assurance, having held various roles at companies such as GREE International Entertainment, Perfect World Entertainment, and Sony Computer Entertainment America.
Current Role at Skillz
Tom Jennings currently serves as a Product Analyst II in Live Operations at Skillz Inc. He has held this position since 2019, contributing to the company's focus on enhancing user experience and operational efficiency. His role involves analyzing product performance and supporting live operations to ensure optimal functionality and customer satisfaction.
Previous Experience at Skillz Inc.
Prior to his current role, Tom Jennings worked at Skillz Inc. as a Senior Customer Advocacy Analyst from 2018 to 2019. During this year, he focused on improving customer relations and addressing user feedback to enhance the overall gaming experience. His contributions during this period were integral to the company's customer service strategies.
Experience at GREE International Entertainment, Inc.
Tom Jennings worked as a Live Operations Analyst at GREE International Entertainment, Inc. from 2016 to 2017. In this role, he was responsible for monitoring game performance and ensuring smooth live operations. His work contributed to maintaining the quality and reliability of gaming services during his tenure.
Background in Customer Service and QA Testing
Tom Jennings has a solid background in customer service and quality assurance. He worked at Perfect World Entertainment, Inc. as a Customer Service Representative II from 2011 to 2014 and as a Localization QA Tester from 2010 to 2011. Additionally, he served as a Customer Service Lead at Machine Zone, Inc. from 2014 to 2016 and as a First Party QA Tester at Sony Computer Entertainment America LLC in 2009. This diverse experience has equipped him with valuable skills in user support and product testing.