Dale Lampson
About Dale Lampson
Dale Lampson is a Customer Support Team Coach at Skydio, with extensive experience in customer support and professional services across various technology companies. He has held leadership roles at organizations such as Google, Fitbit, and Borland, and possesses a strong background in management and design thinking.
Current Role at Skydio
Dale Lampson serves as a Customer Support Team Coach at Skydio, a position he has held since 2022. In this role, he focuses on enhancing customer support operations and coaching team members to develop new skills. His experience in customer support and team management contributes to the company's commitment to providing effective support solutions.
Previous Experience at Google
Lampson worked at Google as the Director of Fitbit Global Customer Support from 2021 to 2022. During his tenure in the San Francisco Bay Area, he was responsible for overseeing customer support strategies and operations for Fitbit, contributing to the enhancement of customer experiences.
Education and Expertise
Dale Lampson holds a Bachelor of Science in Accounting from Walla Walla University and a Master of Business Administration from the University of Minnesota - Carlson School of Management, where he studied Management Information Systems. His educational background supports his expertise in customer support and management within technology and consumer health sectors.
Career Background in Professional Services
Lampson has held various leadership roles in professional services across multiple organizations. He served as VP of Professional Services at Borland, Witness Systems, and Blue Pumpkin Software Inc., where he focused on customer support and service delivery. His experience spans over two decades, emphasizing his capability in managing customer success and support teams.
Strengths and Coaching Philosophy
Dale Lampson identifies strengths in being a Learner, Strategic, Futuristic, and Achiever. He enjoys coaching team members to develop their skills and embraces design thinking to create low-effort customer support experiences. His approach reflects a commitment to fostering growth and innovation within teams.