Gail Morag
About Gail Morag
Gail Morag serves as the Senior Director of Success at Skydio, bringing over 18 years of experience in enterprise software, AI, mobile, and consumer electronics. She specializes in change management and customer-centric strategies, having held leadership roles in various companies including Sisense, Sauce Labs, and Sandisk.
Current Role at Skydio
Gail Morag serves as the Senior Director of Success at Skydio, a position she has held since 2023. In this role, she focuses on enhancing customer success strategies and initiatives within the organization. Her leadership aims to drive customer-centric changes and improve overall customer experiences. She operates out of the San Francisco Bay Area.
Previous Experience in Customer Success
Before joining Skydio, Gail Morag held significant roles in customer success at various companies. She was the Regional VP of Customer Success at Sisense from 2020 to 2022 and served as the VP of Global Customer Success at Sauce Labs from 2022 to 2023. Her experience includes a focus on delivering customer satisfaction and driving business growth through effective customer engagement strategies.
Background in Technology and Management
Gail Morag has over 18 years of experience in the enterprise software, AI, mobile, and consumer electronics industries. She has held various leadership positions, including Director of Quality Systems at Sandisk and Director of Business Operations at Verint. Her background includes expertise in quality management, cross-functional leadership, and business processes, contributing to her effectiveness in driving change within organizations.
Educational Qualifications
Gail Morag has a robust educational background in industrial engineering and business management. She earned both her BSc and MSc degrees from Tel Aviv University. Additionally, she studied Italian at Università per Stranieri di Siena, French at Université Paris-Sorbonne, and Spanish at International House. This diverse educational experience supports her capabilities in international business and communication.
Skills and Specializations
Gail Morag specializes in translating strategic business goals into actionable initiatives. Her skills encompass key account management, pre- and post-sales customer support, and customer project management. She has a proven track record of transforming operations and implementing effective business processes to achieve organizational objectives, enhancing customer loyalty and retention through joint partner programs.