Katie Norris
About Katie Norris
Katie Norris is an Enterprise Customer Success Manager at Skydio, where she focuses on customer engagement and success strategies. She has a diverse background in customer account management and public programming, with previous roles at Charityproud, Axon, and Charleston Habitat for Humanity.
Current Role at Skydio
Katie Norris serves as the Enterprise Customer Success Manager at Skydio, a position she has held since 2023. In this role, she focuses on building strong relationships with enterprise customers by understanding their specific use cases and needs. She conducts Executive Business Reviews and regular customer check-ins to ensure that clients receive maximum value from Skydio's technology. Additionally, she has developed scalable processes for customer onboarding and post-sales success, contributing to the overall customer experience.
Previous Experience at Charityproud
Katie Norris worked at Charityproud from 2016 to 2021, where she held two positions. Initially, she served as Client Account Manager for four years, followed by a role as Senior Client Account Manager for ten months. In these positions, she was responsible for managing client accounts and fostering customer loyalty through proactive engagement and account management strategies. Her experience at Charityproud laid the foundation for her skills in customer success and account management.
Experience at Axon
Katie Norris was employed at Axon as a Customer Success Manager from 2021 to 2023. In this capacity, she continued to develop her expertise in customer success, focusing on ensuring that customers achieved their desired outcomes with Axon’s products and services. Her role involved identifying and tracking progress for customer-identified Key Performance Indicators, which helped drive customer satisfaction and retention.
Educational Background
Katie Norris earned her Bachelor of Arts degree from Furman University, where she studied History and Women and Gender Studies from 2002 to 2006. This educational background provided her with a strong foundation in critical thinking and analysis, which she applies in her professional roles, particularly in understanding customer needs and advocating for their interests.
Career in Public Programming and Development
Before her roles in customer success, Katie Norris held positions in public programming and development. She served as the Director of Public Programming at Middleton Place Foundation from 2010 to 2012 and as the Director of Development at Charleston Habitat for Humanity from 2014 to 2016. These roles involved strategic planning and community engagement, further enhancing her skills in relationship management and program development.