Rajah Bodah
About Rajah Bodah
Rajah Bodah serves as a Senior Technical Support Specialist and Team Lead at Skydio, where he oversees the technical escalation process for consumer products and maintains a high customer satisfaction rating. He has a background in web design and has progressed through various roles at Skydio, demonstrating leadership and technical expertise.
Work at Skydio
Rajah Bodah serves as a Senior Technical Support Specialist and Team Lead (Enterprise) at Skydio, a position he has held since 2022. In this role, he developed and owns the technical escalation process for all consumer products, effectively managing escalations from a team of 10-15 Technical Support Representatives. Prior to this, he worked as a Tier 1 Support Representative (Consumer) from 2021 to 2022. His responsibilities include co-managing the Executive Escalation Response Team, addressing concerns from C-level and VP-level executives.
Education and Expertise
Rajah Bodah studied at Florida Career College, where he earned an Associate's degree in Web Design from 2006 to 2008. His educational background provides him with a solid foundation in technical support and customer service. His expertise includes a deep technical understanding of Skydio's vision-based autonomous UAS hardware and software products for iOS and Android, which he leverages to assist customers and mentor his team.
Customer Satisfaction and Support Metrics
Rajah Bodah has maintained a customer satisfaction rating exceeding 90% across more than 2,000 support tickets at Skydio. This metric reflects his commitment to providing quality technical support and resolving customer issues effectively. His role involves not only managing escalations but also ensuring that the support team meets high standards of service.
Mentorship and Team Development
In his current role, Rajah Bodah actively mentors his teammates by coaching and sharing his technical expertise. He fosters a supportive and inclusive environment within the Technical Support team at Skydio. His leadership contributes to the professional development of his colleagues and enhances the overall effectiveness of the support team.