Schalk Smith
About Schalk Smith
Schalk Smith is a Customer Service Support Manager with extensive experience in support roles, currently working at Skynamo in Atlanta, Georgia. He has a background in business administration and has progressed through various positions in customer service and management since 2014.
Current Role at Skynamo
Schalk Smith serves as the Customer Service Support Manager at Skynamo, a position he has held since 2018. He is based in Atlanta, Georgia, United States. In this role, he oversees customer service operations, ensuring that client needs are met effectively. His responsibilities include managing support teams and implementing strategies to enhance customer satisfaction.
Previous Experience at Honeybee
Before his current role at Skynamo, Schalk Smith worked at Honeybee, where he served as Support Team Supervisor. He was with the company for seven years, starting in 2017 in Montréal, Quebec, Canada. His experience at Honeybee provided him with a solid foundation in customer service management and team leadership.
Career Progression at Alphawave
Schalk began his career at Alphawave in the Skynamo division, starting at level 1 Support. Through his dedication and skills, he advanced to a management position. This progression highlights his ability to grow within an organization and take on increasing responsibilities in customer service.
Education and Qualifications
Schalk Smith studied at the Imm Graduate School of Marketing, where he earned a Bachelor of Business Administration in Business Administration and Management from 2013 to 2015. He also attended Ctu Training Solutions in 2009. His educational background has equipped him with the knowledge and skills necessary for his roles in customer service management.
Early Career Experience
Prior to his management roles, Schalk worked part-time at Eltec Computer Systems while studying full-time from June 2014 to November 2015. He also managed the POS division at Quantus Technology Management before joining Alphawave. This early experience contributed to his understanding of customer service and technology.