Andrew Bacon
About Andrew Bacon
Andrew Bacon is a Support Manager with over 15 years of management experience in service and support delivery at major technology companies. He has held various roles at VMware and IBM Canada, focusing on customer satisfaction, operational planning, and team leadership.
Current Role at Skytap
Andrew Bacon has been serving as the Support Manager at Skytap since 2021. In this role, he focuses on ensuring customer satisfaction and managing support operations. His experience in leading teams and delivering service has been instrumental in creating a positive work environment.
Previous Experience at VMware
Andrew Bacon worked at VMware for a total of nine years, holding various positions including Technical Support Manager for the Personal Desktop Team and the End User Computing Team. His tenure at VMware spanned from 2007 to 2016, during which he developed skills in customer support and team management.
Career at IBM Canada
Andrew Bacon's career at IBM Canada lasted for over 18 years, during which he held multiple managerial roles. He served as Manager of Asset Administration, Service Delivery, and Operations, among others. His experience at IBM included responsibilities in parts logistics, service planning, and customer support.
Educational Background
Andrew Bacon completed his Ontario Secondary School Diploma at Clarkson Secondary School from 1981 to 1986. He furthered his education at Humber College, where he studied Electrical and Electronics Engineering and earned a degree as an Electronics Engineering Technologist from 1986 to 1989.
Management Skills and Expertise
With over 15 years of management experience, Andrew Bacon has developed expertise in workforce forecasting, operational scheduling, and budget management. He possesses strong problem management skills and has a solid understanding of contact center platform applications, including Avaya and Salesforce.