Darren Stagnaro
About Darren Stagnaro
Darren Stagnaro serves as the Vice President of Customer Operations at Skytap, where he focuses on enhancing customer experience through innovative knowledge sharing and streamlined processes. He has extensive experience in cloud computing and technical support, having held various roles at notable companies such as Amazon Web Services and Ericsson.
Current Role at Skytap
Darren Stagnaro serves as the Vice President of Customer Operations at Skytap, a position he has held since 2021. In this role, he works within a global team environment focused on enhancing customer experience through innovative knowledge sharing and streamlined processes. His responsibilities include overseeing customer operations and ensuring effective service delivery to clients.
Previous Experience at Skytap
Before his current role, Darren worked at Skytap as the Senior Director of Customer Success from 2017 to 2021. During this time, he contributed to the development of customer success strategies and initiatives aimed at improving client satisfaction and engagement. His leadership in this position helped shape the company's approach to customer relations.
Professional Background in Cloud Computing
Darren Stagnaro has a strong background in cloud computing, specializing in Infrastructure as a Service and Enterprise workloads. His experience includes significant roles at Amazon Web Services as Operations Manager for Escalation & Incident Management, where he focused on operational efficiency and incident resolution from 2013 to 2017. He has also held positions at Eucalyptus Systems Inc. and Ericsson, contributing to his expertise in technical support and customer operations.
Education and Academic Background
Darren studied at the University of California, Santa Barbara, where he earned a Bachelor’s degree in Ancient History with a focus on Art and Architecture from 1997 to 2001. This educational background provided him with a diverse perspective that complements his technical expertise in the technology sector.
Career Development and Hiring Initiatives
In his current role at Skytap, Darren is actively involved in hiring for various customer-facing roles, including Technical Support and Technical Account Management. He has been instrumental in building effective technical support organizations, demonstrating his commitment to developing teams that enhance customer satisfaction and operational success.