Dylan Schneider
About Dylan Schneider
Dylan Schneider is a Principal Escalation Engineer with expertise in managing complex customer network issues. He has a background in project management and has worked at Skytap and Keynote SIGOS GmbH over several years.
Work at Skytap
Dylan Schneider currently serves as a Principal Escalation Engineer at Skytap, a role he has held since 2024. Prior to this position, he worked as a Senior Escalation Engineer from 2022 to 2024 and as an Escalation Engineer from 2019 to 2022. Throughout his tenure at Skytap, he has focused on managing complex customer network issues and has been involved in project management for customer disruptive maintenance, ensuring minimal impact on user experience.
Education and Expertise
Dylan Schneider studied Anthropology at South Puget Sound Community College, where he earned an Associate of Arts degree from 1997 to 1999. He continued his education at The Evergreen State College, also focusing on Anthropology for one year from 2000 to 2001. His professional expertise includes managing complex customer network issues involving protocols and technologies such as WAN/VPN/ExpressRoute, BGP, TCP/UDP, DHCP, DNS, firewalls, and MTU/MSS.
Background
Before joining Skytap, Dylan Schneider worked at Keynote SIGOS GmbH as a Support Engineer from 2011 to 2013. During this time, he operated on-site and contributed to resolving customer issues. His experience in various engineering roles has established him as a subject matter expert and escalation point for field teams dealing with intricate network challenges.
Professional Experience
Dylan Schneider has accumulated significant experience in escalation engineering over the years. His roles at Skytap have allowed him to develop skills in managing customer network issues and leading project management initiatives. His previous position at Keynote SIGOS GmbH further contributed to his technical knowledge and problem-solving abilities in the field of network engineering.