Mark St Martin
About Mark St Martin
Mark St Martin is a Support Engineer at Skytap, where he provides technical support for the company's REST API and manages various customer connections. He has a background in information technology, having worked in several support roles and studied at Durham College.
Work at Skytap
Mark St Martin has been employed at Skytap as a Support Engineer since 2020. In this role, he provides technical support for Skytap's REST API, assisting customers with integration and troubleshooting. His responsibilities include identifying, verifying, and escalating platform bugs and feature requests. He also specializes in troubleshooting VM imports and performance issues across x86 and Power CPU architectures. Mark's work is essential in ensuring customer satisfaction and the smooth operation of Skytap's services.
Previous Work Experience
Prior to his current position at Skytap, Mark St Martin held various roles in technical support. He worked at Onix Networking Corp. as a Senior Support Engineer for four months in 2020 and as a Support Engineer for two years from 2018 to 2020. He also served as a Bilingual Technical Support Specialist at Pathway Communications from 2016 to 2018 and as a Bilingual Computer Telecommunications Support Specialist at Resource Software International Ltd. (RSI) for nine months in 2015. His diverse experience in technical support roles has equipped him with a broad skill set.
Education and Expertise
Mark St Martin studied at Durham College from 2012 to 2015, completing a three-year program. He also attended Saint-Charles-Garnier High School from 2009 to 2012. His educational background has provided him with foundational knowledge in information technology, which he applies in his current role. Mark's expertise includes the configuration and troubleshooting of Active Directory, IIS, and MSSQL within virtual environments, as well as managing customer VPN, SSO, FTP, SSH, and RDP connections.
Technical Skills
Mark St Martin possesses a range of technical skills relevant to his role as a Support Engineer. He is proficient in troubleshooting VM imports and performance issues across different CPU architectures, including x86 and Power. Additionally, he handles the configuration and troubleshooting of various technologies such as Active Directory, IIS, and MSSQL. His ability to manage customer connections through VPN, SSO, FTP, SSH, and RDP further demonstrates his technical capabilities in providing comprehensive support.