Mayank Kumar
About Mayank Kumar
Mayank Kumar is a Cloud Solutions Architect with expertise in IT Service Management and Pre-sales, particularly focused on IBM i and AS/400 systems. He has a strong background in customer service and has worked at HCL Technologies and IBM prior to his current role at Skytap.
Work at Skytap
Mayank Kumar has been employed at Skytap as a Cloud Solutions Architect since 2021. In this role, he focuses on cloud-based solutions and architecture, leveraging his extensive experience in IT service management. His work involves designing and implementing cloud strategies that cater to the needs of clients, particularly in relation to IBM i systems.
Previous Experience at HCL Technologies
Before joining Skytap, Mayank Kumar worked at HCL Technologies as an Associate Consultant from 2017 to 2021. During his four years in the Noida Area, India, he gained valuable experience in pre-sales and IT service management, contributing to various projects that enhanced customer service and technical support.
Background in IBM
Mayank Kumar has a significant background in IBM, having served as a Technical Executive from 2010 to 2017. Over the course of seven years, he developed expertise in troubleshooting complex IT issues, particularly within the IBM i environment. His experience at IBM provided a strong foundation for his subsequent roles in IT service management.
Education and Expertise
Mayank Kumar studied at DAV Public School in Pushpanjli Enclave, where he focused on Science. He holds a Bachelor of Science (BS) degree, which complements his technical skills in IT service management and pre-sales. His educational background supports his professional expertise in cloud solutions and IT systems.
Customer Service Skills
Mayank Kumar possesses a strong background in customer service within the information technology sector. His roles have required effective communication and problem-solving skills, enabling him to assist clients with their IT needs and ensure satisfaction with the services provided.