Carla Betancourt
About Carla Betancourt
Carla Betancourt is a Knowledge Services Analyst at Skytouch Technology, where she has worked since 2016. She has a background in creative writing, holding a Bachelor's degree from the University of South Florida and an Associate degree from Maricopa Community Colleges.
Work at SkyTouch Technology
Carla Betancourt has been employed at SkyTouch Technology since 2016, serving as a Knowledge Services Analyst. In this role, she contributes to the development and management of knowledge resources, ensuring that information is accessible and effectively utilized within the organization. Her experience in technical writing and publications supports her responsibilities in creating and maintaining documentation that aids both internal teams and clients.
Previous Experience at Avolve Software
Carla Betancourt worked at Avolve Software in two capacities. She began as a Technical Writer Intern for two months in 2014, where she gained initial experience in technical documentation. Following this, she served as a Technical Publications Associate from 2015 to 2016 for one year. In this position, she was responsible for producing and managing technical documents, enhancing her skills in writing and editing within a software environment.
Education and Expertise
Carla Betancourt holds a Bachelor's degree in Creative Writing from the University of South Florida, which she completed from 2010 to 2012. Additionally, she earned an Associate of Arts degree in Creative Writing from Maricopa Community Colleges, studying there from 2013 to 2015. Her educational background equips her with strong writing and communication skills, which are essential in her current role and previous positions.
Background in Childcare
Before her career in technical writing and analysis, Carla Betancourt worked as a Private Nanny from 2012 to 2013 for 11 months in Garland, Texas. This role involved caring for children and managing daily activities, providing her with valuable experience in responsibility and communication, which can translate into her professional interactions.