Helen Wu
About Helen Wu
Helen Wu is a Senior Business System Analyst at SkyTouch Technology, where she leads improvements in the Software Development Life Cycle and manages data integration projects. She has a background in Computer Science and Data Analytics, with previous experience at American Airlines, Nationwide Insurance, IBM, and the Arizona Supreme Court.
Work at SkyTouch Technology
Helen Wu has been employed at SkyTouch Technology since 2016 as a Senior Business System Analyst. In this role, she leads initiatives to enhance the Software Development Life Cycle (SDLC) process and establishes company standards for business and technical requirements. Additionally, she serves as the Chief Business Analyst for Integration Projects, where she manages data integration with vendors using Webhook and REST API technologies for mobile key hotel room access. Her responsibilities include creating procedures for onboarding vendors and hotels, ensuring effective communication regarding certification, documentation, and technical issues.
Education and Expertise
Helen Wu holds a Bachelor of Science (BS) degree in Computer Science from Arizona State University, where she studied from 1998 to 2005. She also earned a Data Analytics and Visualization Certification from the University of Arizona. Furthermore, she is Pragmatic Marketing Certified, which enhances her expertise in business analysis and product management. Her educational background supports her analytical skills and technical knowledge in her current role.
Professional Background
Prior to her current position, Helen Wu worked in various roles that contributed to her expertise in business analysis and system integration. She was a Business Analyst at the Arizona Supreme Court from 2010 to 2012 and served as a Requirement Analyst Lead at Nationwide Insurance for eight months in 2015. Additionally, she worked as a Business Analyst at American Airlines from 2013 to 2015. Earlier in her career, she was a Software Engineer at IBM from 2005 to 2009, providing her with a solid foundation in software development.
Achievements in Market Strategy
At SkyTouch Technology, Helen Wu developed a market-driven approach targeting the upscale hotel market. This strategy focused on enhancing group booking, managing overbooking, and optimizing distribution projects. Her efforts in this area aim to improve the company's competitive position within the hospitality industry and drive business growth.
Engagement with Product Management
Helen Wu actively engages with product managers and customers to address challenges related to property and revenue management systems. She identifies opportunities for business growth by collaborating with stakeholders to resolve issues and enhance system functionalities. Her role involves understanding customer needs and translating them into actionable insights for product development.