Kelley Coats
About Kelley Coats
Kelley Coats serves as the Head of Commercial Business at SkyTouch Technology, where he has worked since 2020. He has extensive experience in customer service and marketing, having held various leadership roles at Arizona Public Service and other organizations.
Work at SkyTouch Technology
Kelley Coats currently serves as the Head of Commercial Business at SkyTouch Technology, a position held since 2020. In this role, Kelley focuses on driving strategy-oriented changes that enhance profitability and sustainability. Prior to this, Kelley was the Senior Director of Customer Strategy & Success at SkyTouch Technology from 2019 to 2020. During this time, Kelley led significant improvements in customer experience by engaging with IT partners in SaaS environments.
Experience at Arizona Public Service (APS)
Kelley Coats has extensive experience at Arizona Public Service (APS), where Kelley held several key positions. From 2005 to 2008, Kelley worked as the Digital Marketing Manager, leading web rebranding and redesign efforts. Following this role, Kelley served as Manager of Customer Programs from 2008 to 2012, and then as Manager of the Customer Care Center from 2012 to 2014. Kelley concluded tenure at APS as the Director of Customer Service, Customer Operations, focusing on customer experience strategy and management from 2014 to 2019.
Education and Expertise
Kelley Coats holds a Bachelor of Science degree in Marketing with a double minor in Spanish and International Business from the W. P. Carey School of Business at Arizona State University. Additionally, Kelley studied Marketing, Business, and Economics at Universidad Carlos III de Madrid in 1999. This educational background supports Kelley's expertise in customer experience strategy and operational management.
Background in Product Marketing
Before joining APS, Kelley Coats worked as a Product Marketing Assistant at Omaha Public Power District from 2001 to 2005. This early experience in product marketing laid the groundwork for Kelley's later roles in customer strategy and marketing management across various industries.
Leadership and Team Development
Kelley Coats emphasizes the importance of team development and employee engagement. Kelley invests in teams through coaching and mentoring, demonstrating a commitment to fostering an environment where team members can learn and grow. This approach has contributed to creating collaborative environments that enhance customer experience.