Mark Evans
About Mark Evans
Mark Evans is a Customer Experience Professional with extensive experience in the hospitality industry, currently working at Skytouch Technology in Phoenix, Arizona. He has held various roles, including Guest Service Agent and Food and Beverage Manager, and has a strong focus on enhancing customer experience through training services.
Work at SkyTouch Technology
Mark Evans has been employed at SkyTouch Technology since 2017, serving as a Customer Experience Professional in Training Services. In this role, he focuses on enhancing customer experience through effective training initiatives. His responsibilities include developing training programs that empower employees with the necessary skills to ensure customer satisfaction. Mark's commitment to continuous growth and learning is evident in his approach to customer service.
Previous Experience in Hospitality
Prior to his current role, Mark Evans held various positions in the hospitality industry. He worked as a Guest Service Agent at Hilton Garden Inn State College from 2012 to 2014. He also served as a Food and Beverage Manager at Kansas City Marriott Country Club Plaza from 2015 to 2016, and as a Front Office Manager at Residence Inn Pittsburgh University and Medical Center from 2016 to 2017. His experience includes managing front-of-house operations and ensuring high levels of customer service.
Education and Expertise
Mark Evans has a diverse educational background in management and hospitality. He studied at Pennsylvania State University, where he earned a Bachelor's degree in Management from 2011 to 2014. He also attended Zuyd Hogeschool and The Chinese University of Hong Kong, focusing on Tourism Management. His education has equipped him with strong analytic, financial, presentation, and consultative skills, which he applies in his professional roles.
Skills and Professional Focus
Mark Evans possesses strong analytic and consultative skills, which he utilizes to enhance customer experiences. He emphasizes the importance of empowering employees through training, ensuring they have the tools necessary to meet customer needs. His approach to customer service is centered on building strong relationships with clients by understanding their specific requirements and expectations.
Commitment to Continuous Growth
Mark enjoys working in environments that promote continuous growth and learning. His career reflects a dedication to professional development and a desire to improve customer service standards. He believes that ongoing training and development are crucial for both employee satisfaction and customer loyalty.