Michael Brennan
About Michael Brennan
Michael Brennan is a Customer Experience Professional in the Technical Service Department with extensive experience in customer service roles across various companies. He has worked at Cox Communications and previously held positions at Asurion, iPower Web, and Endurance International Group, demonstrating expertise in managing customer experience in technical environments.
Current Role at SkyTouch Technology
Michael Brennan serves as a Customer Experience Professional in the Technical Service Department at SkyTouch Technology. He has been in this role since 2017, contributing to the company's focus on enhancing customer experience within the cloud-based hotel management system environment. His responsibilities include managing customer interactions and ensuring service quality.
Previous Experience at Asurion
Before joining SkyTouch Technology, Michael worked at Asurion as a Premier Experience Consultant in Quality from 2013 to 2016. During his three years in this role, he was based in the Phoenix, Arizona Area. His work focused on improving customer service quality and enhancing the overall customer experience.
Professional Background at Cox Communications
Michael has been employed at Cox Communications since 2016 as a Call Center Customer Service Representative specializing in Technical Support. His role involves assisting customers with technical issues and providing solutions, contributing to a positive customer experience in the telecommunications sector.
Experience at Endurance International Group
Michael's career includes significant time at Endurance International Group, where he held the position of Contact Center Floor Manager from 2008 to 2013. He also worked as a Team Lead at iPower Web, now part of Endurance International Group, from 2006 to 2008. These roles provided him with extensive experience in managing teams and improving customer service operations.
Skills and Expertise in Customer Experience
Michael Brennan possesses expertise in managing customer experience within technical service roles, particularly in cloud-based environments. He demonstrates a strong ability to adapt to rapidly changing situations and manage multiple projects simultaneously. His quick learning aptitude allows him to acquire new skills effectively, enhancing his contributions to customer service.