Michael Flodin
About Michael Flodin
Michael Flodin Title and Role
Michael Flodin serves as the Senior Vice President and Operating Partner. He holds a significant leadership position, drawing upon his extensive background in customer relationship management and business process outsourcing operations.
Michael Flodin Education and Expertise
Michael Flodin graduated from Flagler College with bachelor's degrees in both Philosophy and Psychology. His academic foundation complements his expertise in customer experience transformation, contact center operations, and strategy, cultivated over more than 25 years in the industry.
Michael Flodin Professional Background
With more than 25 years of experience, Michael Flodin is a recognized expert in leading global CRM and BPO operations. His career spans major roles including President of U.S. and Americas operation at Atento and Managing Partner in the Customer Relationship Management Practice at Accenture. He has a proven track record in customer experience transformation and strategy development.
Michael Flodin Achievements at Atento
During his tenure as President of the U.S. and Americas operation at Atento, Michael Flodin drove notable revenue growth of 18 percent CAGR from 2017-2019. He also improved margins to company-leading levels, showcasing his ability to enhance operational efficiency and profitability in a major global CRM/BPO provider.
Michael Flodin Leadership at KPMG
Most recently, Michael Flodin led KPMG's Service Transformation organization in North America. His role focused on driving innovative strategies and improving service operations, leveraging his deep expertise in customer experience and contact center operations.