Sem Sembuganathan
About Sem Sembuganathan
Sem Sembuganathan is a Senior Customer Success Executive with extensive experience in client engagement and customer service across various industries in Singapore. He holds a Bachelor of Arts in Mass Communication and has qualifications in Massage Therapy and Positive Psychology.
Current Role at Sleek
Sem Sembuganathan serves as a Senior Customer Success Executive at Sleek, a position he has held since 2020. He operates from the Central Business District in Singapore. In this role, he focuses on enhancing customer satisfaction and fostering strong relationships with clients, leveraging his extensive background in customer service and client engagement.
Previous Experience at Barclays
Sem Sembuganathan worked at Barclays from 2011 to 2017, holding multiple roles. He was a Senior Client Executive from 2011 to 2015 and later transitioned to a Business Analyst position within Barclays Wealth and Investment Management from 2015 to 2017. His tenure at Barclays provided him with significant experience in client management and financial services.
Education and Expertise
Sem Sembuganathan has a diverse educational background. He graduated with a Bachelor of Arts in Mass Communication/Media Studies from Universiti Sains Malaysia in 2006. He also holds an Advanced Diploma in Positive Psychology and a Diploma in Applied Positive Psychology from the School of Positive Psychology, completed in 2011. Additionally, he is a certified practitioner in Neuro-Linguistic Programming (NLP).
Career Progression in Customer Service
Before joining Sleek, Sem Sembuganathan gained valuable experience in various customer service roles. He worked as a Senior Customer Service Officer at United Overseas Bank Limited (UOB) from 2008 to 2011 and later as a Supervisor at Fullerton Health from 2018 to 2019. He also held the position of Client Engagement Manager at OSOME for nine months in 2019.
Background in Media Studies
Sem Sembuganathan's background in media studies contributes to his communication strategies within customer success roles. His education in this field allows him to approach client interactions with a unique perspective, enhancing his effectiveness in building relationships and understanding client needs.