Blake Letzler
About Blake Letzler
Blake Letzler is an Application Support Engineer with a strong background in technical support and process improvement. He holds a Master's degree in Computer Science and a Bachelor's degree in Chemistry, and he advocates for automation and documentation in work environments.
Work at SMA Technologies
Blake Letzler currently serves as an Application Support Engineer at SMA Technologies, a position he has held since 2022. He works remotely, contributing to the company's efforts in providing effective application support. In this role, he focuses on enhancing user experience and ensuring that applications function smoothly for clients.
Previous Experience at Real Green Systems
Before joining SMA Technologies, Blake Letzler worked as a Technical Support Manager at Real Green Systems from 2020 to 2022. In this remote position, he was responsible for overseeing technical support operations, ensuring that customer inquiries were addressed efficiently and effectively.
Educational Background
Blake Letzler has a strong educational background in computer science and information technology. He earned a Master's degree in Computer Science from Liberty University, completing his studies from 2019 to 2021. Additionally, he holds a Bachelor of Science degree in Chemistry from Fort Lewis College, where he studied from 2015 to 2019. He also pursued a Master of Science in Information Technology with a focus on software design and management at Liberty University during the same timeframe.
Career at Fort Lewis College
Blake Letzler held multiple roles at Fort Lewis College, contributing to various technical support functions. He served as a Help Desk Technician from 2019 to 2020, providing assistance to users in Durango, Colorado. Prior to that, he worked as a Media Services Specialist from 2018 to 2019 and as a Tech Lead from 2015 to 2018, where he gained valuable experience in managing technical operations and supporting users.
Professional Philosophy
Blake Letzler emphasizes the importance of preparing for potential chaos in work environments. He advocates for the automation of consistent and repeatable tasks to enhance efficiency. Additionally, he focuses on improving and streamlining processes to make job roles easier for everyone involved. He also highlights the necessity of documenting complex processes to ensure continuity during absences.