Derek Johnson
About Derek Johnson
Derek Johnson is a Customer Success Manager with extensive experience in customer relations and project management. He currently works at SMA Technologies and has previously held positions at various companies, including GovOS and PowerSchool, while pursuing a Master of Technology at Virginia Tech.
Current Role at SMA Technologies
Derek Johnson currently serves as a Customer Success Manager at SMA Technologies. He has been in this role since 2024, where he focuses on enhancing customer satisfaction and managing client relationships. His responsibilities include ensuring that clients effectively utilize the company's services and addressing any issues that arise.
Previous Experience in Customer Success Management
Derek Johnson has extensive experience in customer success management. He previously worked at GovOS as a Customer Success Manager from 2022 to 2023, where he contributed to client engagement and support. Prior to that, he held a similar position at PowerSchool from 2020 to 2021, focusing on customer retention and satisfaction.
Educational Background
Derek Johnson is pursuing a Master of Technology (MTech) degree in Computer and Information Systems Security/Information Assurance at Virginia Tech, a program he began in 2022. He also studied at Radford University, furthering his knowledge in technology and security.
Expertise in Networking and Security
Derek Johnson possesses expertise in hybrid services and networking, with a strong focus on network security. His skills include vendor management, help desk support, server management solutions, and cloud computing. This expertise allows him to contribute effectively to long-term client relationships and enhance customer satisfaction.
Career Progression and Roles
Derek Johnson has held various positions throughout his career. He worked as a Project Manager at TechOpp Consulting, Inc. from 2023 to 2024, and as a Public Sector Renewals Account Manager at SolarWinds from 2015 to 2017. Additionally, he served as a Public Sector Account Manager at WURTH REVCAR FASTENERS, INC. from 2019 to 2020, and as a Sales representative at Frontpoint Security from 2014 to 2015.