Miranda Ognosky
About Miranda Ognosky
Miranda Ognosky serves as the Customer Support Lead at SMA Technologies, where she has worked since 2014. With a background in customer support and engineering, she focuses on training new employees and enhancing customer experience through product improvements.
Current Role at SMA Technologies
Miranda Ognosky serves as the Customer Support Lead at SMA Technologies, a position she has held since 2014. In this role, she is responsible for creating on-call and training class schedules for the Support Department, which helps maintain efficient operations within the team. She conducts one-on-one training sessions with new employees, ensuring they are adequately prepared for their responsibilities. Additionally, she plays a key role in recommending and implementing new OpCon features aimed at enhancing the customer experience.
Previous Experience at Apple
Before joining SMA Technologies, Miranda Ognosky worked at Apple from 2007 to 2010 as an Associate in The Woodlands, TX. During her three years at Apple, she gained valuable experience in customer service and support, which has contributed to her skills in her current role. Her time at Apple provided a foundation for her career in customer support.
Experience at Total Traffic Network
Miranda Ognosky was employed at Total Traffic Network as a Contract Modification Specialist from 2010 to 2013 in San Antonio, TX. Over the course of three years, she developed expertise in contract management and modifications, which further enhanced her professional skill set. This experience contributed to her overall understanding of customer needs and operational processes.
Education in Civil and Environmental Engineering
Miranda Ognosky studied Civil and Environmental Engineering at the University of Texas at Tyler from 2004 to 2005. Although she completed only one year in this program, it provided her with a foundational understanding of engineering principles. This educational background may have influenced her analytical skills in her subsequent roles.
Graphic Design Studies at Art Institute of Houston
Since 2006, Miranda Ognosky has been studying Graphic Design at the Art Institute of Houston. This ongoing education allows her to develop creative skills that may complement her work in customer support and enhance her ability to communicate effectively with clients.