Giselle Rosado
About Giselle Rosado
Giselle Rosado is an Implementation & Support Manager at Smarking Inc. in San Francisco, California, with a background in business administration and extensive experience in employee training, customer success, and data analysis.
Work at Smarking
Giselle Rosado serves as the Implementation & Support Manager at Smarking Inc., a position she has held since 2021. In this role, she is responsible for overseeing the implementation of projects and providing support to clients. Based in San Francisco, California, she focuses on enhancing customer satisfaction and retention through effective program development and employee training.
Education and Expertise
Giselle Rosado earned her Bachelor of Business Administration (BBA) from Baruch College, where she studied from 2012 to 2014. Prior to that, she completed an Associate of Arts in Business Administration at the Borough of Manhattan Community College from 2006 to 2009. Her educational background supports her expertise in customer success, employee training, and operational efficiency.
Background
Before joining Smarking, Giselle Rosado worked at Skyhorse Publishing, Inc. as a Customer Service Manager from 2012 to 2019. In this role, she gained experience in managing customer relationships and improving service delivery. Her background includes a focus on finance management, which has contributed to her skills in accounts management and operational strategies.
Achievements in Employee Training and Development
Giselle Rosado has a strong track record in employee training and program development aimed at enhancing team performance and efficiency. Her initiatives have been designed to improve operational processes and foster a culture of continuous improvement within her teams.
Skills in Data Analysis and Problem Solving
Giselle possesses strong analytical skills, particularly in data analysis and problem-solving. She is skilled in using Excel for data management and reporting, which enhances operational efficiency and supports informed decision-making within her role.