Jennifer Ma
About Jennifer Ma
Jennifer Ma is a Senior Customer Success Manager at Smarking Inc., where she has worked since 2018. She holds a Bachelor of Science degree from UC San Diego and previously worked as a Senior Consultant in the Renewable Energy Group at Novogradac & Company LLP.
Work at Smarking
Jennifer Ma has been employed at Smarking Inc. as a Senior Customer Success Manager since 2018. In this role, she focuses on enhancing customer satisfaction and ensuring the successful implementation of Smarking's solutions. Her tenure at the company spans six years, during which she has contributed to the growth and retention of client relationships in San Francisco, California.
Education and Expertise
Jennifer Ma completed her Bachelor of Science degree at the University of California, San Diego, from 2008 to 2012. This educational background has provided her with a solid foundation in analytical and technical skills. Additionally, she attended Lowell High School, which is known for its rigorous academic programs, further preparing her for her professional career.
Background
Before joining Smarking, Jennifer Ma worked at Novogradac & Company LLP as a Senior Consultant in the Renewable Energy Group from 2013 to 2018. During her five years at Novogradac, she gained experience in consulting within the renewable energy sector, which has informed her approach to customer success in her current role.
Professional Experience
Jennifer Ma has accumulated significant professional experience over the years. Her role as a Senior Consultant at Novogradac & Company LLP involved working with clients in the renewable energy field, where she developed expertise in project management and client relations. This experience has been instrumental in her current position at Smarking, where she applies her knowledge to support customer success initiatives.