Jialing (谢佳伶) Xie
About Jialing (谢佳伶) Xie
Jialing Xie is an Account and Customer Success Manager at Smarking Inc., with a background in customer success and public relations. She has studied at several institutions, including Brown University and Baruch College, and has held various roles in companies such as Fidelity Investments and Sensor Tower.
Current Role at Smarking Inc.
Jialing Xie serves as an Account and Customer Success Manager at Smarking Inc. since 2020. In this role, she focuses on ensuring customer satisfaction and managing client accounts. Her work involves collaborating with clients to understand their needs and providing solutions that enhance their experience with the company's services. Based in the San Francisco Bay Area, she has contributed to the company's growth and customer retention strategies.
Previous Experience at Sensor Tower
Before her current position, Jialing Xie worked at Sensor Tower as a Customer Success Manager from 2019 to 2020. During her tenure, she was responsible for managing customer relationships and ensuring that clients effectively utilized the company's analytics tools. Her role involved providing support and guidance to clients, which contributed to their overall satisfaction and success with the platform.
Background in Public Relations
Jialing Xie gained experience in public relations while working at Liepin Overseas in 2016 for six months as a Public Relations Manager. In this position, she was involved in managing communications and enhancing the company's public image. This role provided her with valuable skills in stakeholder engagement and communication strategies.
Educational Background
Jialing Xie has a diverse educational background. She studied at Brown University, focusing on East Asian Studies, and also attended Baruch College, where she earned a Bachelor of Business Administration with a concentration in Statistics and Quantitative Modeling from 2017 to 2019. Additionally, she has enrolled in various programs, including Economics and Mathematics at Wheaton College and Sociology at Beijing University of Technology.
Internship Experience at Fidelity Investments
In 2016, Jialing Xie completed an internship at Fidelity Investments as an Asset Management Compliance Intern. This internship lasted for two months and resulted in an extension offer, highlighting her performance during the program. The experience provided her with insights into asset management and compliance processes within a leading financial institution.