Paolo Lim
About Paolo Lim
Paolo Lim is a Technical Support Specialist at Smarking Inc. in New York, with a background in Computer Science and extensive experience in technical support and mobile applications.
Work at Smarking
Paolo Lim has been employed at Smarking Inc. as a Technical Support Specialist since 2021. In this role, he provides technical assistance and support to clients, ensuring that their needs are met effectively. His position is based in New York, United States, where he has contributed to the company's operations for three years.
Education and Expertise
Paolo Lim holds a Bachelor of Science (BS) degree in Computer Science from Saint John's University. His educational background has equipped him with a solid foundation in technical skills, particularly in databases and instructional design. Additionally, he has expertise in AdHoc reporting and learning management, which enhances his capabilities in technical support.
Background in Technical Support
Prior to his current role, Paolo Lim worked at CERTPOINT Systems Inc. as a Technical Support Engineer for eight months in 2012 to 2013. He then transitioned to Infor, where he served as a Senior Support Account Manager from 2013 to 2021 for eight years. His extensive experience in technical support roles has contributed to his proficiency in assisting clients with various technical issues.
Skills and Experience
Paolo Lim possesses skills in databases and instructional design, which are essential in his role as a Technical Support Specialist. He has experience working with mobile applications, further broadening his technical expertise. His background in technical support has allowed him to develop a strong understanding of client needs and effective problem-solving strategies.